Warranty and Service
This policy does not affect your statutory rights.
30 Day Returns Guarantee.
We will give you 30-days to assess products bought directly from Spotter and if it isn’t to your liking, return it in good sale-able condition and we will give you your money back for the product. Before goods can be returned we must issue a returns authorization number in order that we can track it accurately. Please ensure that your returns authorization number is included with your returned item so that you can be credited appropriately. Items being returned should use a suitably packed, insured and traceable carriage method. Items need to be returned within ten (10) days after the returns authorization number has been provided. Where the original purchase had the delivery charge waived (‘Free Delivery’), you may be charged the delivery cost originally waived. We reserve the right to charge a restocking fee on unused, unopened items returned and accepted by Spotter after the 30 day return period. For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged / missing item. Carriage costs will only be refunded in instances where the full product pack has been returned and we determine the products are faulty. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault.In the event of Spotter sending you a replacement for a damaged, defective or wrong item, you must return the damaged, defective or wrong item to us within 30 days of receipt of the replacement. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item as aforesaid.
If you are returning a pack because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your reasonable delivery costs of returning it to us to a limit of £10 per pack.We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price
Spotter BV warrants to the original purchaser that this product shall be free from significant defects in material and workmanship for 2 years beginning on the date of purchase as shown on your receipt.Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from Spotter BV a returns authorisation number is required prior to the product being returned to Spotter BV. Product must be returned by signed delivery in suitable protective packaging.This warranty does not apply to product that has been subject to abuse, misuse, negligence, tampering or has been modified in any way. Without prejudice to your rights Spotter BV may replace a defective product or issue a credit note against future purchases.No other warranties, express or implied are made. Spotter BV shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to Spotter BV, the retailer or otherwise. Your statutory rights are not affected in any way
It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. In some circumstances, the capability we specify and advertise of the product may not match that of our published specifications elsewhere, often due to international variations. Please, therefore, refer to our site for the specification. This may also apply to specifications listed within any packaging and user guide/manuals supplied which may not apply to your particular product, either due to product development, varying models, specification change or local variations.
Limitation of Liability
To the fullest extent permissible by law, we will not be liable for damages arising out of or in connection with the provision of products and/or services or the use of our site. Whilst this is a comprehensive limitation of liability applying to any and all losses, damages or costs of any kind including (without limitation) direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties, we do not limit our liability if death or personal injury results from our negligence.
Whilst we will use our reasonable endeavours to complete our obligations under this agreement, we will not be liable to you or be deemed to be in breach of this agreement if we need to cancel this agreement due to our inability to secure labour, materials or supplies or as a result of any act of God, war, strike or other labour dispute, fire, flood, drought, legislation, criminal damage, equipment or technical failures, including the unavailability of third party telecommunications, services, lines or other equipment, or other causes beyond our control.
Governing Law / Jurisdiction
This Agreement will be governed by and construed in all respects in accordance with Dutch law and the parties agree to submit to the exclusive jurisdiction of the Dutch courts.